TERMS & CONDITIONS
we encourage you to read the following text, to inform yourself about our conditions and rules for cooperation between you and us using our website.
By understanding and knowing this terms and conditions we hope to minimise possibility of misunderstanding and errors and to solve them easier.
All prices on www.prohobi.net website are in EURO-s and are inclusive of Slovenian-rated VAT (22%) where applicable. For exporting our products from
Slovenia there are exceptions for VAT laws and if you are eligible for exempt of VAT or you need document for refund please contact us by email.
You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.
Prices are valid until we publish new one on our website. Delivery charges apply and are displayed during the order process or you will get
charge estimate for nonstandard items on order confirmation.
Whilst we try to ensure that all prices on our website are accurate, mistakes can - and do - sometimes occur. If we discover an error in the price
of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price
or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we
have taken from you.
ORDERS AND PROCESSING
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the
price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
Our aim is to get your order delivered as soon as possible so we process all the orders the same day if they are placed before 14:00 hour on working
days and if all the items are on stock.
We will attempt to deliver products ordered by you to the delivery address stated on your order form. If products are returned to us as undeliverable we shall refund the price of the products and our delivery charges less 5 EUR or the price of the products (whichever is less) in respect of our postal and administrative costs. You will not become the owner of the products until they have been delivered, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them.
If you have not yet received your order at all and think that you should have by now or for any other matter please email us. Please include
as much information as possible.
RETURNS AND FAULTY PRODUCTS
You may return most items or any part of an order placed with and sold by www.prohobi.net within 15 days of delivery for a full refund.
Please note that we will refund shipping costs only if the return is a result of our error or the item is defective.
If the item has a damaged or defective part, we recommend that you contact us by email and then we will provide you with information on how
we will solve the problem.
We take security very seriously so that you can purchase products from us in complete confidence. Your communication with our server is secure.
This means that your personal details are encrypted when you transmit them to us.